Privacy Policy

EdenCare Family Clinic (“we”) is the responsible party for personal information submitted through this website, in terms of the Protection of Personal Information Act 4 of 2013 (POPIA).

We collect only what we need to arrange a visit: your name, the reason you selected, your preferred day and time, any short note you type, and the WhatsApp number you message us from. We do not ask for identity numbers, diagnoses, test results, or HIV status on this site.

The booking form on this site does not store or send your details. It prepares a message that you choose to send from your own WhatsApp. We use the details in that message solely to confirm or rearrange your visit. We keep booking messages for 90 days, then delete them, unless a longer period is required to handle a complaint.

Booking messages are carried by WhatsApp (Meta), and this website is hosted by Vercel. They act as operators under POPIA and may not use your details for their own marketing.

This site uses privacy-friendly traffic measurement that does not require advertising cookies. If that tool is enabled, it counts visits without building a marketing profile.

You may ask us what we hold, correct it, or object to us keeping it. Write to support@edencarefamilyclinic.co.za, call our complaints line on +27 74 248 4349, or visit us at Shop 59F, Dorrea Court, 59 Van Riebeeck Ave, Edenvale, 1610, South Africa. You may also lodge a complaint with the Information Regulator (South Africa).

Phone numbers published on this site are for patients who want to reach the clinic. Do not send clinical records through the booking form or WhatsApp.